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Shipping

Which shipping company do you use?

The shipping company we use varies depending on the delivery destination. The shipping methods are as follows:

Italy and EU

• Standard Shipping: Delivery is within 3-5 working days.

What are the shipping costs?

The shipping costs vary depending on the destination and quantity of items purchased and are clearly highlighted during the purchase process and then in the order summary.

Can I cancel my order after I've placed it?

Your order can be cancelled until our warehouse has started the evasion process, which will be notified by email. If the shipment has already been processed, you can make a return within 14 working days after the delivery of items ordered.

The right of withdrawal can be communicated before the indicated above withdrawal period has expired, by:

- letter sent by post

- fax: +39 0422) 782890

- e-mail: shop@calicantus.eu

The customer is responsible for all return shipping charges.

We will only accept returned items that are undamaged and in the same state in which it was sold to you, in its original packaging (sealed with shipping adhesives) and addressed to:

GOPPION CAFFÈ SPA

Via Terraglio, 48

31022 Preganziol (TV) Italy

We will refund all payments received from the client without delay and no later than 30 days from the day on which we received the return by crediting the customer’s bank account. The customer is responsible for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods; incomplete, defective, damaged, or dirty returned items will not be refunded.

How do I return items to you?

The customer can return any item (without giving any reason) within 10 days of receiving the original order. The right of withdrawal can be communicated before the indicated above withdrawal period has expired, by:

- letter sent by post

- fax: +39 (0422) 78890

- e-mail: shop@calicantus.eu

The customer is responsible for all return shipping charges.

The product must be returned to us undamaged and in the same state in which it was sold to you, in its original packaging (sealed with shipping adhesives) and addressed to:

GOPPION CAFFÈ SPA

Via Terraglio, 48

31022 Preganziol (TV) Italy

We will refund all payments received from the client without delay and no later than 30 days from the day on which we received the return by crediting the customer’s bank account. The customer is responsible for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods; incomplete, defective, damaged, or dirty returned items will not be refunded.

Can I make an exchange?

You can exchange a product by making a return within 14 working days from the day of receiving the original order. The right of withdrawal can be communicated before the indicated above withdrawal period has expired, by:

- letter sent by post

- fax: +39 (0422)78890

- e-mail: shop@calicantus.eu

The customer is responsible for all return shipping charges.

The product must be returned to us undamaged and in the same state in which it was sold to you, in its original packaging (sealed with shipping adhesives) and addressed to:

GOPPION CAFFÈ SPA

Via Terraglio, 48

31022 Preganziol (TV) Italy

The pick-up by courier will take place after an agreement with Goppion Caffè.

Once the product is returned to the warehouse and meets the requirements made for the acceptance of return listed above, we will contact you to define the procedures for sending the product to exchange.